Damages or defects must be reported immediately. Claims made 30 days or more following invoice date will not be honored.
Material must be unmarked and in saleable condition. For special offer package(s), returns must include the complete set; partial returns of product packages are not accepted.
Downloadable PDFs, pamphlets, videos, DVDs, online CE courses, online CE exams, and computer software are not returnable or refundable.
View the complete continuing education cancellation and refund policy for the Office of Continuing Education.
Postage on returns must be prepaid at returner’s expense. In the case of APA misshipments received, only standard postage rates for return shipment will be credited/refunded.
When an APA shipping error has occurred, please contact the Order Department at (800) 374-2721 or (202) 336-5510 to schedule a pickup of your package(s).
All items must be returned to:
American Psychological Association
1780 A Crossroads Drive
Odenton, MD 21113